Business Capability Model Development

California Department of Social Services

Buyer seeks to develop a comprehensive Business Capability Model (BCM) to align operations with its mission of serving vulnerable populations. The BCM will enhance strategic alignment between IT and business objectives while improving service delivery through optimized processes. Buyer requires expertise to document capabilities across 17 divisions serving over 5,500 employees in 51 offices statewide. The project will establish a framework supporting Enterprise Architecture efforts and provide a roadmap for future improvements.

• 6/30/2025 - RFI Release Date
• 7/14/2025 - Vendor Questions Due Date
• 7/31/2025 - CDSS Responses Due Date
• 8/14/2025 - Proposal Due Date

• Experience in BCM for public-sector organizations
• Expertise in Enterprise Architecture and IT consulting
• Experience with public-sector business requirements gathering
• Minimum project cost of $500,000 for qualifying projects
• TOGAF, MITA, or relevant Enterprise Architecture certification

• Design and develop BCM tailored to CDSS's unique requirements
• Facilitate stakeholder engagement across 17 divisions
• Conduct value stream mapping and capability heatmapping
• Develop current state anchor models for business, data, and applications
• Assess business capability maturity levels
• Create high-level roadmap for capability enhancement
• Establish BCM governance framework and ownership roles
• Deliver structured training on BCM best practices
• Align BCM with CalHHS enterprise framework
• Present findings and recommendations to CDSS leadership