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Complete Paratransit Scheduling Software, Dispatching and Reporting System
7/23/2025
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Lowell, MA
Lowell Regional Transit Authority
Buyer seeks a complete paratransit scheduling software, dispatching and reporting system for its Road Runner paratransit operations. The system must facilitate efficient scheduling, dispatching, and reporting for 21 paratransit vehicles serving multiple communities. Buyer requires a cloud-based solution with multiple communication channels, customer-friendly interfaces, and robust reporting capabilities that comply with NTD requirements.
- 7/9/2025 - Deadline for Requests for Clarifications
- 7/23/2025 - Proposal Due Date
- 8/15/2025 - Complete Interviews
- 8/18/2025 - Issue Notice of Intent to Award
- 8/25/2025 - Execute/Begin Contract
- Capability to provide cloud-based software solutions
- Experience with paratransit scheduling systems
- Ability to provide support during implementation and after launch
- Ability to interface with mobile fare payment systems
- Provide cloud-based paratransit scheduling software
- Implement real-time vehicle tracking system
- Support multiple communication channels (IVR, SMS, website)
- Develop customer-friendly trip booking platform
- Implement automated trip confirmations via phone and email
- Create mobile application for customers to track vehicles
- Integrate with existing fare payment methods
- Provide comprehensive training for dispatchers, drivers, and staff
- Support multiple languages including English and Spanish
- Generate NTD-compliant reporting and analytics