Client Relations Management Services Software

City of Pittsburgh Department of Public Safety

Buyer seeks a software as a service solution for client relations management. The system must meet HIPAA, 42 CFR Part 2, and CJIS compliance requirements for storing client records and service needs. Buyer requires customizable programs with bi-directional interfaces for external coordination. The solution must support role-based permissions and generate customizable reports from user actions.

• 6/24/2025 - Release Project Date
• 7/14/2025 - Question Submission Deadline
• 7/23/2025 - Proposal Due Date

• Provide HIPAA-compliant software for storing longitudinal client records
• Implement 42 CFR Part 2-compliant data management solutions
• Ensure CJIS-compliance for sensitive client information
• Develop customizable program configurations for present and future needs
• Create bi-directional interfaces with external agencies and providers
• Enable information coordination between internal teams and external organizations
• Generate secure links and forms for protected health information referrals
• Configure role-based information filtering and permission systems
• Aggregate user actions data for customizable reporting
• Support connecting historically siloed information, teams, and organizations