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Online Customer Facing Registration & Payment System

7/18/2025
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Concord, New Hampshire

Community College System of New Hampshire

Buyer seeks to implement a comprehensive online registration and payment system for early college and workforce development programs. The system must integrate with existing NelNet payment processing and Ellucian Banner student management systems. Buyer serves over 22,000 learners annually across seven community colleges and partners with more than 100 high schools. The solution must feature an intuitive interface for diverse users and streamline the registration process for high school students and workforce development participants.

  • 6/16/2025 - Request for Proposal issued
  • 7/18/2025 - Proposal Due Date
  • 7/21/2025 - RFP Response Review and Demonstrations
  • 9/30/2025 - Award and Notification to Successful Contractor
  • 8/15/2026 - Solution Implementation Target
  • Be authorized to do business in New Hampshire
  • Comply with federal and New Hampshire laws and regulations
  • Maintain adequate insurance coverage
  • Have adequate financial resources for performance
  • Have necessary experience, organization, and technical qualifications
  • Develop comprehensive online registration system for early college and workforce development
  • Implement searchable course listings with filtering capabilities
  • Configure secure user authentication and data protection
  • Integrate with NelNet payment processing system
  • Integrate fully with Ellucian Banner student management system
  • Create automated workflows for underage student permissions
  • Implement third-party payment and scholarship acceptance
  • Develop email and text communication tools with automation
  • Create customizable interfaces for seven different colleges
  • Configure reporting tools for registration and payment tracking
  • Design high UX interface for non-digital-native users
  • Implement refund processing capabilities
  • Enable administrative access for college staff to update courses
  • Ensure PII compliance and security controls
  • Provide training and deployment services
  • Deliver ongoing maintenance and technical support
  • Implement course cancellation processing
  • Ensure scalability across expanding programs
  • Configure backup and recovery functions
  • Design optional mobile application