VOIP Telephones and Internet Network Management

City of Alpine

Buyer seeks a vendor to provide VOIP telephone and internet network management services for ten municipal buildings. The project includes installation of 70 Grandstream VoIP phones, 6 fax lines, fiber network connections, and broadband services. Vendor must train staff, implement security measures, and maintain ongoing support while ensuring the city remains operational throughout implementation. The selected vendor will need to demonstrate experience with municipal clients and provide comprehensive maintenance plans.

• 6/19/2025 - First Publication
• 6/26/2025 - Second Publication
• 7/10/2025 - Explanation/Clarification Deadline
• 7/18/2025 - Proposal Due Date
• 8/5/2025 - Award by City Council

• Install 70 Grandstream VoIP phones across 10 city buildings
• Set up 6 fax lines for municipal departments
• Implement 1 GIG fiber network for multi-point connection locations
• Configure broadband connections at various speed tiers
• Provide training for staff on system usage and troubleshooting
• Maintain security protection against cyber threats and unauthorized access
• Establish service level agreements with 10-hour response time
• Test system for optimal functionality and performance
• Complete installation while city operations remain uninterrupted
• Develop escalation plan for ongoing maintenance support