Student Affairs Process Mapping and Communication Planning

Aims Community College

Buyer seeks a year-long engagement to enhance student services through process optimization. The project involves mapping processes within Student Affairs departments and developing optimized communication plans. Buyer will implement a structured approach with summer planning, fall process mapping, and spring communication plan development. The goal is creating a consistent, student-first experience supporting enrollment, retention, and completion goals. The project requires integration with the Element 451 CRM system.

• 6/17/2025 - RFP Document Released
• 6/24/2025 - Questions/Clarification Due
• 7/2/2025 - Response to Submitted Questions
• 7/16/2025 - Proposal Due Date
• 7/21/2025 - RFP Evaluation
• 7/21/2025 - Contract Start Date

• Map student affairs department processes comprehensively
• Develop optimized communication plans based on process mapping
• Work with Marketing and Communications Departments
• Utilize Element 451 CRM system
• Create student-first experience within Student Affairs
• Support enrollment, retention, and completion goals
• Conduct activity planning during summer
• Perform comprehensive process mapping during fall semester
• Develop communication plans during spring semester
• Document processes in admissions department
• Document processes in financial aid department
• Document processes in advising department
• Ensure consistent student experience across departments
• Create cogent messaging across student touchpoints
• Analyze current student service processes
• Identify opportunities for process improvement
• Align communications with mapped processes
• Develop year-long engagement strategy
• Establish consistent student service standards
• Deliver all-inclusive project implementation