Wisconsin Department of Administration

Buyer seeks an external Employee Assistance Program (EAP) provider to deliver comprehensive services to approximately 35,000 State employees and 17,000 participating University of Wisconsin employees. The program must include confidential counseling, work-life resources, critical incident response, and organizational services for employees and household members. The contract period will be for an initial two years with potential for two additional two-year renewals.

• 5/28/2025 - RFP Issued
• 6/6/2025 - 1st round Proposer written questions due
• 6/16/2025 - 1st round responses to Proposer questions due
• 6/23/2025 - 2nd round Proposer written questions due
• 6/30/2025 - 2nd round responses to Proposer questions due
• 7/10/2025 - Proposal Due Date

• Experience providing EAP services to organizations of similar size and scope
• Availability to provide 24/7/365 access to services
• Ability to provide counseling within established timeframes
• Network of qualified service providers throughout Wisconsin
• Capacity to deliver services to hearing impaired and non-English speaking clients

• Provide confidential counseling services to employees and household members
• Deliver critical incident stress management (CISM) and debriefing services
• Offer work-life services and resources
• Provide management consultation on employee issues
• Develop and deliver customized training programs
• Facilitate conflict resolution and mediation services
• Maintain 24/7 call center operations
• Create and distribute promotional materials
• Support multi-lingual and ADA-accessible services
• Provide regular utilization reporting and analytics