Rhode Island Solar For All Income Verification Services

Rhode Island Commerce Corporation

Buyer seeks a qualified firm to provide income verification services for potential participants in the Rhode Island Solar for All program. The service provider will develop a secure platform to verify household income eligibility for solar incentives. Buyer requires multiple verification methods, robust data security, and multilingual options. The service must be user-friendly, minimize burden on households, and include reporting capabilities.

• 6/24/2025 - Deadline for Questions/Clarifications
• 6/30/2025 - Questions with Answers Posted
• 7/8/2025 - Proposal Due Date
• 7/9/2025 - Review of Responses with Interviews
• 7/28/2025 - Corporation Board Meeting and vote

• Experience providing income verification services
• Robust security and privacy policies for protecting PII
• Ability to integrate with SFA systems
• Experience interacting with public agencies
• Customer-centered approach in service delivery
• Translation/transcreation capabilities for multiple languages
• Active Cyber Risk/Liability Insurance ($1M per occurrence/$2M aggregate)
• Experience with IRS forms and processes

• Implement comprehensive data protection program for PII handling
• Develop secure platform for verifying household income
• Create multiple verification methods for different household situations
• Build process for communicating verification results to applicants
• Provide multiple language options and translation services
• Integrate with SFA application and award processing systems
• Establish secure process for receiving verification documents electronically and physically
• Develop tracking system for individual verification requests
• Process applications within 10 working days
• Provide regular reporting on verification metrics
• Implement procedures for remediation of verification errors
• Maintain data security in compliance with federal and state regulations
• Encrypt all PII in transit and at rest
• Establish incident response plan for potential data breaches
• Provide support for EPA auditing requirements
• Maintain detailed audit trails of all data access
• Implement role-based access controls for PII
• Develop processes for securely disposing of PII after retention period
• Create customer-friendly verification documentation requirements
• Support income verification for up to 5,225 participants over 5 years