City of Cedar Rapids

Buyer seeks a Secure Remote Access & Monitoring Solution for their Information Technology Department. The solution must include agent capabilities, authentication methods, logging and reporting, threat protection features, and device/OS support. Buyer requires a comprehensive implementation plan, project governance structure, and post-implementation support with a minimum 30-day hypercare period.

• 6/2/2025 - Issue Date
• 6/17/2025 - Mandatory Pre-Proposal Meeting
• 6/18/2025 - Questions Deadline
• 7/8/2025 - Proposal Due Date

• Implement secure remote access solution with strong authentication methods
• Provide threat protection and security features
• Ensure compliance with regulatory requirements
• Develop detailed implementation plan with milestones
• Configure logging and reporting capabilities
• Conduct testing including user acceptance testing
• Deliver admin-level technical training
• Develop runbooks and operational documentation
• Provide post-implementation hypercare support for minimum 30 days
• Establish service level agreements for ongoing support