City Of Philadelphia Office Of Human Resources

Buyer seeks a qualified organization to provide an Employee Assistance Program for approximately 6,600 active employees and retirees enrolled in the City Administered Health Benefits Program. Services include counseling sessions, 24/7 phone support, comprehensive clinical assessments, and work-life resources. The contract term is expected to start January 1, 2026 with potential for three additional one-year extensions.

• 6/18/2025 - Applicant Questions Due
• 6/23/2025 - Answers Posted
• 7/7/2025 - Proposal Due Date
• 8/5/2025 - Applicant Interviews
• 8/25/2025 - Applicant Selection
• 11/1/2025 - Contract Execution
• 1/1/2026 - Commencement of Work

• Must provide multi-lingual support
• Must maintain accessible panel of certified counselors
• Must have effective triage system
• Must process all claims incurred prior to termination

• Provide 24/7 phone services with Master's or Ph.D level professionals
• Offer comprehensive clinical assessments within 30 minutes of employee location
• Deliver short-term counseling services at per capita fee
• Provide on-site Critical Incident Stress Debriefing services
• Offer unlimited management consultations for supervisors
• Deliver employee and supervisory training sessions
• Develop internal medical promotions and communications materials
• Facilitate twelve Lunch and Learn Wellness Seminars
• Provide comprehensive quarterly reports on program utilization
• Support diverse workforce including LGBTQ+ community