Texas Alcoholic Beverage Commission

Buyer seeks a qualified vendor to provide Employee Assistance Program services. The contract includes counseling, assessment, and treatment referral services to employees and eligible individuals. Services encompass short-term counseling for various issues, 24/7 helpline support, training seminars, and critical incident stress debriefings. The initial contract term is September 1, 2025 to August 31, 2027 with possible extension for up to 3 additional years.

• 5/30/2025 - Solicitation Post Date
• 6/13/2025 - Deadline for Submitting Questions
• 6/19/2025 - Posting of Questions and Answers
• 6/30/2025 - Proposal Due Date
• 7/2/2025 - Evaluation Period
• 7/23/2025 - Anticipated Notice of Award
• 9/1/2025 - Anticipated Contract Start Date

• Must have been in business for minimum of 5 years
• Demonstrated experience in providing EAP or similar services
• Must be financially solvent and adequately capitalized
• Must be authorized to do business in Texas

• Provide short-term counseling up to six sessions per issue
• Maintain 24-hour toll-free helplines including one for teenagers
• Develop and distribute participant satisfaction surveys
• Provide referrals to appropriate healthcare resources
• Deliver training and seminars on workplace wellness topics
• Provide critical incident stress debriefings
• Ensure all counselors meet required licensing and education standards
• Produce quarterly utilization and demographic reports
• Create and distribute promotional EAP materials
• Operate an accessible, ADA-compliant counseling program
• Implement formal grievance procedures with 30-day resolution timeframes
• Schedule counseling sessions within three business days of contact
• Maintain network of qualified counselors across major cities
• Follow up on helpline contacts within 48 hours
• Provide ADA-compliant communication alternatives for hearing-impaired participants
• Ensure referrals are made within 48 hours of assessment
• Develop and maintain informational website for employees
• Provide accommodation for deaf and hard-of-hearing participants
• Verify credentials of all counselors in provider network
• Follow up on referrals to ensure appropriate service delivery