Illinois Department of Public Health

Buyer seeks a vendor to provide expedited ordering services for Illinois vital records at customer expense. The vendor will create and maintain a custom website with IDPH branding, provide staff to process requests within 5-7 business days, and offer shipping options. This is a no-cost contract to the state, with vendor fees collected directly from customers requesting expedited service.

• 6/26/2025 - Proposal Due Date

• High school education equivalent for staff
• Two years of office experience
• Ability to keyboard accurately at 45 wpm

• Create customized website with IDPH branding for ordering vital records
• Implement identity authentication mechanism for online applications
• Provide point-of-sale credit card processing services
• Supply equipment including computers, printers, and barcode scanners
• Staff on-site personnel to process expedited record requests
• Process requests within 5-7 business days standard
• Offer one-day express shipping option
• Operate 24-hour call center with bilingual staff
• Provide daily financial settlement via ACH transfers
• Generate monthly financial transaction reports