County of Durham

Buyer seeks a qualified consultant to assess the feasibility of consolidating the City of Durham's 911 communications center and the Durham County Sheriff's dispatch center into a shared operation. The study will prioritize public and first responder safety while ensuring optimal use of taxpayer dollars. The selected consultant will conduct comprehensive reviews of both operations and provide recommendations on consolidation feasibility, implementation approach, governance structure, and potential cost savings.

• 5/29/2025 - Advertisement Date
• 6/12/2025 - Last Date for Questions
• 6/26/2025 - Proposal Due Date

• Experience in emergency communications consulting for 5+ years
• Experience with organizations of similar size/scope to the County
• Financial ability to undertake work and assume liability

• Review City of Durham's 911 communications center operations
• Evaluate Durham County Sheriff's dispatch operations
• Analyze call processing and call flow for both centers
• Assess staffing levels and operational procedures
• Evaluate facility and equipment capabilities
• Review capital and operational budgets for both centers
• Recommend organizational model changes for consolidation
• Develop consolidation implementation plan with governance structure
• Estimate implementation costs and projected annual savings
• Provide alternative service improvement recommendations if consolidation not feasible