County of San Diego, Public Safety Group

Buyer is seeking information about an Information Management System for their Public Safety Group. The system will be used to more accurately and efficiently administer small to midsize government programs. Buyer requires a SaaS solution that can handle case management, document management, workflow automation, data analysis, and confidential data storage. The provider will serve as the primary system integrator to customize the solution to meet the buyer's business requirements.

• 6/23/2025 - Proposal Due Date

• Provide SaaS information management system for small to midsize government programs
• Serve as primary system integrator to customize solution
• Implement case creation and intake functionality with data import capabilities
• Develop case tracking with real-time updates and prioritization features
• Create document management system with version control
• Configure workflow automation with rules, triggers, and approval processes
• Develop customizable reporting and analytics dashboards
• Implement confidential data storage in certified Government Cloud
• Configure role-based access controls and security features
• Integrate with County's identity management system for single sign-on
• Develop APIs for external system integration
• Create client and stakeholder self-service portals
• Design mobile-responsive interface for cross-device compatibility
• Meet data security requirements for regulated data (CJIS, FTI, HIPAA/PHI)
• Provide technical support with defined SLAs for issue resolution
• Maintain system availability for 75 concurrent users
• Implement disaster recovery with 4-hour recovery time
• Provide data restoration capabilities within 1 hour
• Ensure compliance with County's zero-trust security policies
• Support customizable fields and database administration by end users