Texas Comptroller of Public Accounts

Buyer seeks a qualified vendor to provide maintenance and support services for Hyland AnyDoc software. The software is integrated into the agency's Electronic Content Management System for capturing taxpayer data, transmitting data to mainframe, and processing electronic deposits. Buyer requires ongoing support for specific software modules that enable document processing, data capture, and electronic workflows. The maintenance and support includes technical assistance, updates, and ensuring data security compliance.

• 6/6/2025 - Deadline for Submission of Questions
• 6/11/2025 - Release of Official Responses to Questions
• 6/17/2025 - Proposal Due Date
• 9/1/2025 - Services Commencement Date

• Must be authorized to perform maintenance and support on Hyland software
• Must provide proof of manufacturer's approval for services

• Provide 24/7 toll-free helpdesk support for Hyland software issues
• Deliver software upgrades, updates, and patches automatically
• Implement administrative, technical, and physical safeguards for CPA data
• Encrypt CPA data both in transit and at rest
• Offer qualified personnel certified by Hyland for support services
• Maintain security incident notification and management procedures
• Provide Error Corrections for software malfunctions
• Supply technical support via telephone, email, and website
• Ensure CPA data remains within continental United States
• Furnish compliance documentation for accessibility standards