Philadelphia Gas Works

Buyer is seeking proposals for ActivTrak software license subscriptions and support services for a four-year term. The required services include 1,350 ActivTrak Professional licenses, Signature Support, ActivConnect, and Screen Details functionality. Proposers must detail how artificial intelligence technology will be utilized, including data collection, storage, and processing compliance. The contract will run from June 25, 2025 to June 24, 2029.

• 6/10/2025 - Posting Date
• 6/17/2025 - Question Due Date
• 6/17/2025 - Proposal Due Date
• 6/25/2025 - Contract Term Start
• 6/24/2029 - Contract Term End

• Provide 1,350 ActivTrak Professional annual subscription licenses
• Implement Signature Support with Technical Account Manager services
• Deploy ActivConnect integration capabilities for 1,350 users
• Provide Screen Details functionality for 1,350 monitored users
• Detail AI utilization in service delivery and compliance
• Ensure data protection for AI systems processing
• Provide 24/7 live chat and email support
• Conduct technical account configuration and setup
• Perform annual technical health checks
• Deliver productivity assessments for the organization
• Facilitate Insights-to-Action workshops
• Customize ActivConnect pre-built starter templates
• Maintain electronic invoicing compliance
• Accept ACH payments via specified methods
• Maintain required insurance coverage throughout contract term