Department of Public Safety of the State of Texas

Buyer is seeking a contractor to provide one year of software support and hardware warranty for an Octasic 3-channel Wi-Fi system. The contract requires specific response times for different service levels including emergency calls. Buyer requires cybersecurity compliance and disaster recovery planning. The contract is being advertised as potentially sole source or proprietary.

• 5/29/2025 - Last day for questions
• 6/2/2025 - Estimated Q&A document posting
• 6/6/2025 - Deadline for interest response & NDA
• 6/17/2025 - Proposal Due Date
• 6/20/2025 - Anticipated award date

• Experience in similar law enforcement-sensitive contracts
• Ability to provide three verifiable references
• Submit signed Non-Disclosure Agreements for all participants
• Financial stability and ability to perform services

• Provide software support for Octasic WiFi system
• Deliver hardware warranty services for 3-channel Wi-Fi system
• Respond to service calls within specified timeframes
• Handle emergency service requests with priority response
• Develop transition plan if requested by DPS
• Replace defective products within 7 days of notification
• Maintain cybersecurity training certification
• Provide business continuity and disaster recovery plans
• Respond to warranty calls within 48 hours
• Submit financial rating information within 120 days