Customer Service Training

City of Mount Clemens

Buyer seeks a qualified vendor to provide comprehensive customer service training for city employees. The training aims to enhance service quality for residents and visitors. Buyer requires development of a tailored program addressing communication skills, difficult situations, problem-solving, and team approaches. Training must be conducted in-person with separate sessions for different staff levels including leadership, directors, and elected officials.

• 6/17/2025 - Proposal Due Date

• Develop tailored customer service training program for city employees
• Conduct in-person training sessions for multiple city departments
• Create separate training approaches for staff, leaders, directors, and elected officials
• Provide training materials and resources for ongoing employee development
• Address communication skills and difficult situation handling
• Incorporate problem-solving techniques into training curriculum
• Build team-centric customer service approach
• Develop training specifically for public works department
• Create customized sessions for parks and recreation staff
• Design specialized content for administrative services personnel
• Evaluate effectiveness through feedback and assessments
• Train 58 city staff members with appropriate methodology
• Deliver specialized training for 12 department leaders/supervisors
• Conduct executive-level training for 10 directors and administration
• Provide specialized session for Mayor and 7 Commissioners
• Enhance employees' ability to engage with public professionally
• Incorporate empathy training into customer service approach
• Ensure staff can handle difficult customer interactions effectively
• Focus on improving resident satisfaction with city services
• Ensure all city interactions reflect positive service experience