North Carolina Department of Adult Corrections

Buyer seeks to establish a Statewide Automated Victims Assistance Notification system for the Department of Adult Corrections and 96 jails across North Carolina. The system must provide real-time offender status notifications to victims through multiple communication channels. Buyer requires a comprehensive solution that includes a 24/7 call center, multi-language support, and interfaces with existing criminal justice systems. The solution must be reliable, secure, and provide reporting capabilities while meeting state security standards.

• 5/20/2025 - RFP Issue Date
• 5/27/2025 - Written Questions Deadline
• 5/30/2025 - Agency's Response to Questions
• 6/16/2025 - Proposal Due Date

• Project Manager with minimum five years experience implementing similar projects

• Develop and implement statewide victim assistance notification system
• Create toll-free number and website for victim registration
• Establish and manage 24/7 call center with multiple language support
• Develop interfaces with local jail management systems
• Provide real-time victim notifications for offender status changes
• Implement secure data management with proper access controls
• Develop comprehensive reporting capabilities with dashboards
• Provide training for system users and administrators
• Establish disaster recovery and business continuity solutions
• Migrate data from existing victim notification systems