Student Technology Support Services

San Bernardino City Unified School District

Buyer is seeking qualified vendors to provide comprehensive support services for student devices and technology-related topics. The purpose is to ensure students and families receive bilingual technical support through multiple communication channels. Buyer requires support for approximately 46,000 students with 60,000+ devices including Chromebooks, laptops, iPads, and hotspot devices. The service must provide extended hours coverage and meet specific service level requirements.

• 5/19/2025 - 1st Publication
• 5/26/2025 - 2nd Publication
• 6/2/2025 - Request for Clarification Deadline
• 6/11/2025 - Proposal Due Date

• Minimum 3 years experience supporting K-12 school districts
• Associate's degree in computer science or related field
• Local presence in San Bernardino County preferred

• Provide bilingual helpdesk services in English and Spanish
• Support student devices including Chromebooks, iPads, laptops, and hotspots
• Troubleshoot hardware issues and application access problems
• Assist with student information system portal access
• Provide password resets and login support
• Offer extended support hours including weekends and holidays
• Implement ticketing system with SLA tracking
• Provide detailed reporting and performance metrics
• Manage 5,000+ monthly support calls
• Establish escalation communication channels with district IT team