Lower Savannah Council of Governments

Buyer seeks a qualified Managed Service Provider to provide IT services for their organization. The buyer requires comprehensive IT support including workstation management, cloud storage, security implementation, and helpdesk services. The environment includes approximately 40 workstations, cloud-based systems, and various specialized software applications used by multiple departments. Buyer serves six counties in South Carolina with programs in human services, planning, workforce development, and administration.

• 5/8/2025 - Initial Questions Due
• 5/14/2025 - Pre-Proposal Meeting
• 5/16/2025 - Written Clarification Questions Due
• 5/22/2025 - Responses to Clarification Questions
• 5/29/2025 - Proposal Due Date

• Demonstrated financial stability and independence (project less than 25% of revenue)
• Adequate business insurance policy coverage
• Solid project references
• Adequate personnel/staffing

• Assess current IT systems and make recommendations for improvement
• Provide and configure workstations with Windows and Microsoft Suites
• Implement cloud storage backup for disaster recovery
• Provide 24/7 monitoring of key systems with automated failure notification
• Maintain comprehensive security and compliance with all regulations
• Provide daily helpdesk support with 1-hour response time
• Implement cybersecurity measures and conduct staff awareness training
• Deploy and maintain firewall software/service
• Develop disaster recovery and business continuity plans
• Assist with IT planning and annual technology budgeting