Hawaii Tourism Authority

Buyer seeks a contractor to ensure reliable, secure operation of its website and related applications. The contractor will provide technical support, infrastructure management, monitoring, and disaster recovery services. This includes managing the Umbraco Content Management System, hosting environment, and microsite holomua.hawaiitourismauthority.org. The contractor must maintain financial accountability while providing regular reporting on website metrics and system performance.

• 5/9/2025 - Deadline to Submit Written Questions
• 5/16/2025 - State's Response to Written Questions
• 5/23/2025 - Proposal Due Date
• 5/26/2025 - Notice of Award
• 7/1/2025 - Start of Contract
• 6/30/2026 - End of Time of Performance
• 7/31/2026 - Deliverables & Reports Due
• 8/31/2026 - End of Contract

• Experience with Umbraco Content Management System
• Proficiency in Rackspace Technology hosting environments
• Expertise in security measures and continuous monitoring
• Proven backup and disaster recovery abilities
• 24/7 technical support responsiveness
• Proficiency integrating Swiftype and Cloudflare services
• Demonstrated website performance optimization skills
• Effective project management abilities
• Excellent communication skills
• Experience in microsite management and maintenance

• Manage Umbraco Content Management System for HTA website and microsites
• Provide Windows/SQL Server hosting environment with global content distribution capabilities
• Implement continuous monitoring of servers, outages, and security threats
• Maintain disaster recovery with 6-hour restoration capability
• Support Swiftype enhanced search functionality subscription
• Manage Cloudflare subscription for security and performance
• Monitor and clean-up hard-disk usage
• Apply server security patches regularly
• Handle and renew SSL certificates
• Deliver monthly website statistics reports by the 10th