City of Spokane

Buyer seeks a Customer Meter Read Web Portal solution for water customers with AMI-compatible reading devices. The solution will allow customers to access hourly meter data, set usage alerts, and view consumption patterns. Buyer has upgraded over 30% of meters to AMI and wants to make this data accessible to customers. The portal will also encourage non-AMI customers to schedule equipment upgrades to gain access to the portal features.

• 5/9/2025 - Question Deadline
• 5/22/2025 - Proposal Due Date
• 6/9/2025 - Evaluation, Negotiation and Contract Award
• 7/1/2025 - Begin Contract Work

• Licensed to do business in Washington State
• 10 years of experience with Water meter reading solutions

• Provide Web Portal for customers to access water meter reading data
• Integrate with Neptune 360 AMI meter reading system
• Implement customer alert system for abnormal water usage
• Support mobile and browser-based access without requiring app installation
• Develop single sign-on authentication with multi-factor capability
• Provide outreach and training materials for public rollout
• Configure branding to match City standards and namespace
• Implement security measures for data protection and privacy
• Support City employee portal access to view customer experience
• Provide ongoing maintenance and technical support