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Hosted Voice Services (VoIP)
5/16/2025
-
Heber City, UT
Wasatch County School District
Buyer seeks proposals for a comprehensive hosted voice services solution to modernize their communication infrastructure. The system must support 750+ users, 800 DID numbers, and 15 fax machines with advanced features like auto attendant and call recording. Buyer requires seamless porting of existing numbers and compatibility with legacy hardware. Proposals must include pricing for both 3-year and 5-year commitment options.
- 5/14/2025 - Last Day for Questions
- 5/16/2025 - Proposal Due Date
- 5/27/2025 - Proposal Scoring
- 5/28/2025 - Notice to Proceed
- 6/15/2025 - Installation Complete (earliest)
- 7/15/2025 - Installation Complete (latest)
Refer to RFP
- Supply, deliver, and install hosted VoIP solution
- Port approximately 800 existing DID numbers
- Implement advanced call management capabilities
- Support for fax capabilities and SMS messaging
- Ensure compatibility with existing SIP trunks and ATA devices
- Provide robust security and compliance standards
- Support 750+ users across the district
- Offer flexible licensing models
- Provide responsive technical support with defined SLAs
- Support voicemail-to-email functionality
- Implement call recording capabilities
- Train staff on new system operation
- Dispose of all packing materials post-installation
- Provide detailed manufacturer documentation
- Develop escalation procedures for service issues
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