Health Services Cost Review Commission

Buyer seeks a vendor to test and redesign notices informing patients about hospital facility fees. The project involves conducting user testing with Maryland consumers to evaluate effectiveness of current notices and develop improved alternatives. Contractor will create recommendations based on best practices in plain language, health literacy, and accessibility. Final deliverables include a written report with findings and an alternative notice design for inclusion in a legislative report.

• 4/16/2025 - Issue Date
• 5/15/2025 - Proposal Due Date
• 9/15/2025 - Workgroup Presentation

• Must be a certified Maryland small business

• Test effectiveness of current facility fee notices with consumers
• Develop alternative facility fee notice using plain language principles
• Test alternative notice with consumers for comparative effectiveness
• Research best practices in health literacy and accessibility
• Create document summarizing findings and recommendations
• Deliver presentation at facility fee workgroup meeting
• Develop user-friendly notices on technical healthcare topics
• Analyze consumer understanding of facility fee relationships
• Evaluate notice impact on patient care-seeking behavior
• Determine optimal timing for notice delivery to patients