Polk County

Buyer seeks to implement a comprehensive VoIP telephone system with voice messaging, 800 numbers, and fax capabilities supporting 335+ endpoints. The system must integrate with existing Vistacom Recorder at Sheriff's Office and allow for future recording software integrations. Buyer requires reliable mainstream products with strong manufacturer commitment and vendor support that are easy to use and maintain. The implementation must be completed with minimal disruption to county operations.

• 4/22/2025 - RFP announcement on county website
• 4/27/2025 - RFP announcement in local newspaper
• 5/7/2025 - RFP question deadline
• 5/14/2025 - Proposal Due Date
• 5/15/2025 - Review and scoring of proposals
• 5/27/2025 - Submission to Commissioners Court

• Experience with similar VoIP implementations
• Ability to support analog devices and fax capabilities
• Capacity to provide technical support and maintenance
• Must comply with all applicable laws and regulations

• Supply and install VoIP telephone system supporting 335+ endpoints
• Configure automated attendant with multi-language support
• Integrate with existing Vistacom Recorder at Sheriff's Office
• Port existing phone numbers from current vendors
• Implement voicemail with Microsoft 365 integration
• Support analog devices and fax capabilities
• Configure E911 compliant emergency calling
• Provide maintenance and technical support for 3 years
• Implement with minimal disruption to county operations
• Deliver detailed user and administrative training