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Phone System Replacement
City-County Information Technology Commission
Buyer seeks to replace its existing on-premises phone system with a modern, cloud-based Webex solution. The project involves migrating life safety systems to independent dialing platforms and maintaining legacy voice gateways to support critical systems. The objective is to enhance communication, collaboration, scalability, and reliability while reducing maintenance overhead. The solution must support approximately 1650 users and 1215 phones across Marathon County, City of Wausau, and North Central Health Care.
- 4/24/2025 - RFP Released
- 5/7/2025 - WebEx Questions Meeting
- 5/14/2025 - Evaluation Period
- 5/14/2025 - Proposal Due Date
- 5/30/2025 - Contract Signed
- Design Webex-based Unified Communications solution
- Assess current on-premises system and user requirements
- Configure E911 to adhere to state and federal law
- Implement paging and broadcast through Informacast Fusion
- Migrate legacy voice gateways supporting critical systems
- Integrate with Microsoft Teams
- Provide analog gateway solutions for life safety systems
- Conduct user needs assessment and document call flows
- Train IT staff and end users on Webex features
- Create complete system diagrams and as-built documentation
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