Emergency Medical System Billing and Collection Services

Durham County

Buyer seeks qualified firms to provide Ambulance Transportation Billing, Accounts Receivable Management, and Medical Records System services for Durham County EMS System. The services include billing and collections for emergency medical services covering a population of approximately 336,892. Buyer expects to handle approximately 61,000 service requests resulting in 40,000 ambulance transports in the upcoming fiscal year.

• 4/13/2025 - Advertisement Date
• 4/29/2025 - Last Date for Questions
• 5/13/2025 - Proposal Due Date

• Process and manage EMS billing for approximately 40,000 annual ambulance transports
• Ensure HIPAA and HITECH Act compliance for patient data protection
• Interface with ESO Solutions Electronic Health Record system
• Provide daily and monthly financial and collection reports
• Manage third-party insurance claims processing for Medicare/Medicaid
• Maintain a customer service call center with 12+ hours daily availability
• Submit bi-weekly refund requests with detailed information
• Deposit collected funds daily into County-designated bank account
• Manage uncollected accounts through NC Debt Setoff Program
• Provide annual revenue projections for County planning