Memorial Healthcare System - South Broward Hospital District

The buyer is seeking proposals for contact center staff augmentation to support their Patient Access Center. The services include scheduling appointments, managing calls, providing reporting, and ensuring compliance with healthcare regulations. The buyer aims to supplement their existing efforts while maintaining high standards of patient care and data privacy.

• 5/10/2025 - Proposal Due Date

• Schedule appointments for MHS Patient Access Center
• Manage and audit calls for the healthcare system
• Provide reporting on call center activities
• Follow HIPAA, Florida State, and Federal regulations
• Supplement existing Patient Access Center efforts
• Implement call management systems and processes
• Ensure compliance with healthcare privacy standards
• Integrate with existing MHS patient scheduling systems
• Provide trained staff for healthcare-specific customer service
• Develop performance metrics for call center operations