IHSS Public Authority System

San Mateo County Aging And Disability Services

Buyer is conducting a market survey to learn about available systems for managing IHSS Public Authority provider registry, enrollment, and benefits management. Buyer requires a reliable provider registry database to match clients with caregivers and maintain accurate records. Buyer needs a system that allows independent providers to enter personal information, complete forms, and manage orientation appointments. Buyer currently has an existing vendor but wants to explore other marketplace options.

• 4/10/2025 - RFI Release Date
• 5/9/2025 - Proposal Due Date

• Experience with California Counties/Public Authorities
• Demonstrated features in current system
• Ability to provide system demonstrations
• Available references

• Develop provider registry database for matching clients with providers
• Create provider orientation and enrollment system
• Implement benefits management system
• Ensure compliance with data protection standards
• Maintain accurate provider records
• Facilitate provider form completion
• Enable appointment management for orientation process
• Integrate with existing IHSS Public Authority systems
• Provide system demonstrations and training
• Support matching features between clients and providers