The Charter County of Wayne, Michigan

Buyer is seeking a cloud-based Case Management Solution for the Department of Corporation Counsel. The solution must include professional services required for successful implementation and stable production operations. The contract will include licensing, project management, technical services, and data migration from the current Prolaw system. Buyer requires a user-friendly interface with effective search functions and mobile device compatibility.

• 4/7/2025 - RFP Issue Date
• 4/18/2025 - Proposer's Questions Due
• 4/25/2025 - Responses to Proposer's Questions
• 5/8/2025 - Proposal Due Date
• 7/1/2025 - Estimated Notice to Award
• 8/1/2025 - Estimated Contract Start Date

• 5 years experience running case management software
• Worked on at least three comparable projects within past 5 years

• Implement cloud-based case management software system
• Provide project management for complete implementation
• Migrate existing data from Prolaw to new solution
• Design mobile functionality for phones and tablets
• Integrate with County's existing Identity Provider
• Deliver technical services for software customization
• Support system integration with existing software
• Develop and conduct comprehensive user training
• Provide 24x7 technical support
• Maintain 99.5% availability of the platform