County Of San Diego, Department Of Purchasing And Contracting

Buyer is seeking information on implementing a new online medical direction system for the region's EMS providers. The system would provide 24/7 telecommunication consultation by Board Certified Emergency Medical Services physicians for an estimated 10,000-15,000 calls annually. Buyer requires the capability to provide surge capacity during disasters and regional emergencies. The service should enhance accessibility of qualified physicians for EMS professionals operating in the field.

• 4/17/2025 - RFI Issue Date
• 5/1/2025 - Proposal Due Date

• Provide 24/7 telecommunication consultation by Board Certified EMS physicians
• Handle 10,000-15,000 medical direction calls annually
• Deliver additional surge capacity during disasters or regional emergencies
• Maintain appropriate physical location for online medical direction service
• Participate in EMS Office's policy and protocol update process
• Provide immediate telecommunication consultation for specialized medical cases
• Offer specialty consultations in stroke/neurology
• Support STEMI/cardiology emergency consultations
• Provide pediatric emergency medical direction
• Deliver trauma-specific medical consultation
• Offer obstetrics emergency consultation
• Integrate with County-required medical direction resources
• Utilize County-supplied telemedicine applications if required
• Support data collection and reporting services
• Ensure real-time medical direction to EMS professionals responding to 9-1-1 calls
• Provide verbal direction for field EMS providers
• Deliver evidence-based, patient-centered medical consultation
• Deploy additional resources on planned and short-notice basis
• Coordinate with San Diego County's emergency medical services system
• Support high-quality emergency patient care throughout San Diego County