Referral Line Services (EMS)

City of Columbus

The buyer is seeking to purchase Referral Line Services to enhance their 911 call taking operations. The service will allow for the transfer of non-emergency medical calls to a dedicated, contracted service medical triage line. The buyer requires proposals that describe the delivery of Referral Services to be used for calls received from their 911 system. Bidders must demonstrate experience in providing this type of service.

• 3/12/2025 - Open Date
• 3/31/2025 - Questions Due Date
• 5/1/2025 - Proposal Due Date

• Provide medical triage line for non-emergency medical calls
• Transfer non-emergency medical calls from 911 system
• Enhance 911 call taking operations
• Deliver dedicated contracted service medical triage line
• Describe delivery of Referral Services for 911 system calls
• Demonstrate experience in providing referral line services
• Integrate with existing 911 system
• Train staff on proper call transfer procedures
• Implement quality assurance measures for referral line
• Provide regular reporting on referral line performance