City of Salem

Buyer seeks a vendor to provide complete administration of all extra duty police details and integrated on-duty scheduling software. The service includes managing requests, scheduling, payroll, invoicing, and collections for off-duty police details. The vendor must provide technology infrastructure for both on-duty scheduling and off-duty detail management with real-time integration. The contract term is for three years.

• 4/29/2025 - Proposal Due Date
• 6/10/2025 - System implementation deadline

• Ability to utilize City's assignment process
• Apply different rates for different details
• Report detail activity within one business day of payroll period close
• Coordinate with outside agency officers working City details
• Maintain at least two operation centers on separate power grids
• Provide detail reports to customers/utility crew foremen
• Process utility vouchers for the Police Department
• Split details between officers to comply with work hour limits
• Have at least 5 references with 1+ year full program administration

• Manage off-duty police detail requests and scheduling process
• Process payroll for officers working details regardless of payment collection status
• Provide online customer portal for detail requests and invoicing
• Implement integrated on-duty scheduling software with real-time synchronization
• Prevent scheduling conflicts between on-duty and off-duty assignments
• Provide 24/7 customer support for detail requests
• Generate management reports on hours worked by location, customer, and officer
• Conduct on-site training for officers on scheduling system usage
• Finance float and accept all bad debt risks
• Ensure compliance with department policies for detail assignments