City of Gallup

Buyer seeks a qualified provider to manage comprehensive Emergency Medical Services (EMS) Transport Billing services. The provider will process and manage billing for all EMS transports, ensuring compliance with regulatory requirements while handling claims for multiple payer types including private insurance, Medicare, Medicaid, and Indian Health Services. Services include implementing billing software, providing regular performance reports, establishing customer service support, and maintaining secure patient data management.

• 3/28/2025 - Release Date
• 4/14/2025 - Deadline for Questions
• 4/24/2025 - Proposal Due Date

• Expertise in managing EMS billing with proven track record.
• Compliance with all applicable regulations including HIPAA.
• State-of-the-art EMR and billing software system.
• Dedicated customer service support for patient billing inquiries.
• Secure data management capabilities adhering to privacy laws.

• Process and manage billing for all EMS transports across multiple payer types.
• Ensure compliance with federal regulations including HIPAA and CMS requirements.
• Implement EMR and billing software that integrates with City's systems.
• Provide regular performance reports on billing metrics and collections.
• Establish customer service support for patient billing inquiries.
• Submit claims electronically within 72 hours of transport service.
• Reconcile payments and remittance advice within one week of receipt.
• Provide training for City staff on billing processes.
• Maintain secure storage and management of patient records.
• Process claims for Medicare, Medicaid, IHS and private insurance payers.