Bryan Texas Utilities

Buyer seeks a commercial-off-the-shelf Customer Self-Service Portal solution including planning, discovery, implementation, configuration, ongoing maintenance, support, and training. The solution must support customer registration, account management, service notifications, and personalized insights. It must integrate with buyer's existing Customer Information System, meter data management system, and online payment processor. The solution should serve approximately 70,000 electric meters, 30,000 water meters, and 32,000 solid waste customers.

• 4/15/2025 - Deadline for Questions and Inquiries
• 4/22/2025 - Proposal Due Date
• 5/1/2025 - Proposal Evaluations
• 5/17/2025 - Proposal Scripted Demos
• 6/1/2025 - Contract Selection & Negotiations
• 8/1/2025 - Earliest Award by BTU
• 10/1/2025 - Initiation of Project/Start Date

• Implement commercial-off-the-shelf customer self-service portal solution
• Integrate with existing Cayenta CIS and Compass Meter Sense systems
• Configure single sign-on integration with online payment processor
• Provide personalized insights based on customer billing data
• Implement customer communications for outages and consumption alerts
• Support customer account management and registration functionality
• Enable posting communications to customer portal dashboard
• Provide training for BTU customer service personnel
• Support approximately 70,000 electric and 30,000 water customers
• Ensure ADA Section 508 compliance (WCAG 2.1 level AA)