Metropolitan Transit Authority of Harris County

Buyer seeks a contractor to provide METROLift eligibility services for paratransit operations. The contractor will be responsible for conducting functional assessments, evaluating applications, and determining eligibility for paratransit services according to ADA regulations. Services include appointment scheduling, application processing, and maintaining eligibility records. The contract will be for a three-year period with two optional one-year extensions.

• 3/25/2025 - RFP Issue Date
• 4/3/2025 - Pre-Proposal Meeting
• 4/8/2025 - Deadline for RFP Questions
• 4/10/2025 - Responses to Q&A Published
• 4/17/2025 - Proposal Due Date

• Experience providing comparable eligibility services
• Knowledge of Americans with Disabilities Act (ADA) regulations
• History of successfully providing transportation-related eligibility services

• Provide ADA eligibility assessment services for METROLift paratransit services
• Conduct in-person functional assessments of applicants' abilities
• Evaluate applications according to ADA paratransit eligibility guidelines
• Maintain accurate records and documentation of eligibility determinations
• Provide appropriate staffing with expertise in ADA regulations
• Manage appointment scheduling for eligibility assessments
• Process applications within required timeframes
• Conduct appeals process for denied applications
• Provide reasonable accommodations during assessment process
• Ensure compliance with all ADA transportation regulations