Behavioral Health Center Customer Service Training

Wyoming Procurement Office

The buyer is seeking proposals for customer service training for a Behavioral Health Center. The training program should be tailored to the unique needs of behavioral health staff and clients. The buyer requires a comprehensive approach that includes needs assessment, customized training materials, and ongoing support. The training should address specific challenges in behavioral health settings and incorporate practical techniques for effective customer service.

• 3/27/2025 - Questions Deadline
• 4/16/2025 - Proposal Due Date

• Develop customized customer service training for behavioral health center staff
• Conduct needs assessment to identify specific training requirements
• Create training materials and resources tailored to behavioral health settings
• Deliver in-person or virtual training sessions for staff
• Provide ongoing support and follow-up training as needed
• Evaluate training effectiveness and make improvements
• Incorporate role-playing and scenario-based learning in training sessions
• Address unique challenges in serving behavioral health clients
• Train staff on de-escalation techniques and crisis management
• Develop strategies for maintaining patient confidentiality and privacy