North Carolina Department of Transportation

Buyer seeks to expand and enhance their Administrative Hearings Solution (AHS) to build a consolidated management system for DMV hearings. The solution must centralize administrative hearing processes and increase operational efficiency. Key functionalities include automating violation recording, payment collection, hearing scheduling, correspondence generation, and hearing outcome management. The system must integrate with legacy mainframe applications while providing a modern user experience.

• 4/7/2025 - Written Questions Deadline
• 4/11/2025 - Agency's Response to Questions
• 4/16/2025 - Proposal Due Date

• Integrate with Administrative Hearing Solution (AHS)
• Provide third-party assessment report (FedRAMP, SOC2 Type 2, ISO 27001, or HITRUST)
• Meet security standards for handling Highly Restricted data
• Support NCID integration using SAML v2

• Develop a consolidated administrative hearing management system
• Customize and integrate with existing AHS platform
• Automate recording violations and creating correspondence
• Implement payment collection and refund processing features
• Develop hearing scheduling and appointment reminder system
• Create document management with SharePoint integration
• Implement secure authentication with NCID system
• Provide implementation and maintenance support
• Deliver comprehensive user training program
• Create reporting and dashboard capabilities