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ITSM Software Implementation Services
4/14/2025
-
St. Louis, MO
Bi-State Development
Buyer is seeking qualified vendors to implement and configure their IT Service Management (ITSM) PSA solution. The project specifically involves implementing ConnectWise Manage software. Buyer requires a vendor with experience in ITSM implementation to configure the solution to meet their organizational requirements.
- 3/17/2025 - RFP Release Date
- 4/14/2025 - Proposal Due Date
- Experience implementing ConnectWise Manage software
- Implement and configure ConnectWise Manage ITSM PSA solution
- Provide IT Service Management configuration services
- Customize ConnectWise Manage software for organization needs
- Integrate ITSM solution with existing systems
- Train staff on new ITSM platform usage
- Develop implementation project plan and timeline
- Migrate existing service management data to new platform
- Configure service desk ticket management workflows
- Set up reporting and analytics capabilities
- Document system configuration and processes
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