Macomb Community College

Buyer seeks professional Cisco IP Telephony administration and managed services for routine monitoring, patching, backups, configuration, and break-fix remediation. Services include scheduled system changes, performance tuning, new installations and failover routines. Buyer requires 99.5% uptime guarantee with 24/7/365 monitoring and support. The system includes multiple CUCM servers, Unity Connections, UCCX, and over 2,200 Cisco phones.

• 4/1/2025 - Deadline for Submitting Clarifications
• 4/4/2025 - Clarifications Published for Bidders
• 4/11/2025 - Proposal Due Date

• Senior IPT engineer with 10 years experience
• Junior IPT engineer with 5 years experience
• Senior level administrator with active Cisco CCIE IP Voice certification
• Engineers local to Warren and Clinton Twp., MI preferred
• Extensive Cisco IP Telephony and SIP experience required

• 24/7/365 remote monitoring of Cisco IP Telephony systems
• Routine patching and system maintenance with 99.5% uptime guarantee
• Break-fix remediation with 15-minute response during business hours
• Carrier incident handling for circuit issues
• Disaster recovery and business continuity implementation
• System performance tuning and configuration optimization
• System upgrade planning and implementation
• Backup monitoring and configuration management
• Endpoint device administration including MACs (optional)
• On-site support availability with 36 hours notice