Sandoval County

Buyer is seeking emergency call processing protocols for their Public Safety Emergency Communications Center. Buyer requires a comprehensive solution that includes standardized intake questions, interrogation scripts, and caller instructions for emergency medical, fire, and police incidents. The system must integrate with buyer's existing CAD system and include quality assurance capabilities. Buyer needs training, certification, and ongoing support for the implementation.

• 3/26/2025 - Return of Acknowledgement of Receipt Form
• 3/27/2025 - Deadline to submit Questions
• 3/31/2025 - Response to Written Questions
• 4/4/2025 - Proposal Due Date

• NENA-compliant off-the-shelf software for emergency dispatch protocols
• Evidence-based and industry-recognized protocols following national best practices
• Protocols for medical, fire and police dispatch emergencies
• Ability to integrate with CentralSquare CAD system
• Professional Liability Insurance of $1,000,000

• Provide evidence-based emergency call processing protocols for medical, fire, and police
• Integrate protocol systems with existing CentralSquare CAD system
• Deliver pre-arrival instructions and lifesaving guidance for callers
• Conduct training and certification for dispatch personnel
• Implement quality assurance and improvement systems
• Supply physical redundancy systems (software, card sets, books)
• Provide 24/7 technical support for system issues
• Create emergency call handling protocols, scripts, and response determinants
• Support compliance with industry standards (NENA, APCO, CALEA)
• Offer ongoing protocol updates based on industry advancements