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Utility Billing Software System
3/21/2025
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Spring Valley, CA
Otay Water District
The buyer seeks proposals for a secure, web-based utility billing management solution. The system must feature a cloud-based interface, secure payment processing, and integrated point-of-sale functionality. It should support multiple billing cycles, customer types, and rate structures for over 50,000 active meters. The buyer requires seamless data migration, third-party integrations, and comprehensive reporting capabilities. Implementation is expected to begin in September 2025.
- 1/23/2025 - RFP Publication
- 3/21/2025 - Proposal Due Date
- 4/7/2025 - Short List Presentations/Demos
- 6/1/2025 - Final Selection
Refer to RFP
- Deliver secure, web-based utility billing management solution
- Provide cloud-based system with intuitive user interface
- Enable seamless transfer of at least three years of historical customer data
- Implement software, including installation, configuration, testing, and data migration
- Provide training and ongoing support for the new system
- Integrate with third-party systems like Tyler EERP and InfoSend
- Support multiple billing cycles and customer types
- Offer robust reporting capabilities
- Provide customer self-service portal with online bill pay
- Ensure system security and data protection