City of Durham

The buyer seeks a contractor to manage and operate GoDurham ACCESS demand response services. The contractor will provide a mobility broker software platform to facilitate trip planning, booking, and optimization across multiple service types. The scope includes operating paratransit and microtransit services, managing vehicle operations and maintenance, handling customer service, and implementing marketing and travel training programs. The contract will be for an initial term of five years with two one-year extension options.

• 2/20/2025 - Pre-Proposal Event
• 2/25/2025 - Deadline for Written Questions
• 2/28/2025 - Response to Questions Posted
• 3/14/2025 - Proposal Due Date
• 9/1/2025 - Contract Start Date

• Provide mobility broker software-as-a-service platform for trip planning, booking, and optimization
• Operate GoDurham ACCESS paratransit and microtransit services
• Manage vehicle operations and maintenance for dedicated fleet
• Handle customer service, call center, and ADA eligibility certification
• Implement marketing, branding, and travel training programs
• Collect and report service performance data
• Optimize service delivery across multiple providers and trip types
• Ensure compliance with ADA and other regulatory requirements
• Provide safety and emergency management programs
• Manage fare collection and revenue reporting