Oregon Tourism Commission

The buyer is seeking a contractor to provide fulfillment services for printed travel guides and trip planning assistance. The contractor will handle guide order processing, shipping, inventory management, customer service via phone and email, and reporting. The buyer aims to ensure travelers receive inspirational and informative materials to encourage Oregon tourism.

• 2/21/2025 - Q&A Period Ends
• 3/3/2025 - Proposal Due Date
• 3/10/2025 - RFP Revision Posted
• 3/28/2025 - 2nd Q&A Period Ends
• 4/7/2025 - Revised Proposals Due
• 5/5/2025 - Notice of Intent to Award

• Minimum of five years' experience in guide distribution, customer service, and mail distribution strategy
• Provide at least three professional references

• Maintain software to accept and process travel guide order requests
• Prepare and ship individual and bulk travel guide requests
• Manage inventory and provide reporting on guide fulfillment
• Answer customer service phone line and respond to traveler emails
• Coordinate shipping of trade show materials domestically and internationally
• Manage Travel Oregon Regional Pack program with 7 regional partners
• Produce reports on guide requests by source, location, and interests
• Provide API connection to transmit customer data to Travel Oregon's database
• Stay current on Oregon tourism information to assist travelers
• Manage postage account and resolve any shipping issues