California State University, Northridge

Buyer seeks to replace their current on-premises VoIP phone system with a new solution. The project includes implementing a call center solution for 14 call centers and migrating existing phone lines and users. Buyer requires assistance with transitioning to the new system and ongoing maintenance and support. The solution should be reliable, manageable, and scalable to meet the university's needs.

• 1/23/2025 - Request for Information Due
• 1/29/2025 - Reply to RFIs
• 2/13/2025 - Proposal Due Date
• 2/27/2025 - Top Finalists Presentations

• Provide VoIP phone system solution to replace current on-premises system
• Implement call center solution for 14 call centers
• Migrate existing phone lines and users to new system
• Assist with transition to new solution
• Provide ongoing maintenance and support