Woods Hole, Martha's Vineyard and Nantucket Steamship Authority

The buyer seeks to replace its existing reservation system with a modern, comprehensive ferry reservation system. The new system must support all potential transactions, from online reservations to in-person terminal transactions. It should enhance operational efficiency, customer satisfaction, and integrate with existing accounting systems. The buyer requires a proven, configurable solution with minimal custom development.

• 1/10/2025 - Deadline for Proponents to Submit Questions
• 2/7/2025 - Proposal Due Date
• 3/14/2025 - Completion of Technical Evaluations and Selection of Finalists
• 3/28/2025 - Completion of Finalist Demos and In-person Presentations
• 4/16/2025 - Announcement and Award of Contract

• Experience implementing the proposed reservation system for at least one other ferry client

• Implement a comprehensive ferry reservation system
• Replace existing POS system used by ticket sellers
• Integrate with SSA's website, accounting system, and credit card processor
• Provide off-site hosting of a scalable solution
• Offer tools for improved data management, reporting, and business intelligence
• Support migration from existing system with minimal service disruption
• Provide training and knowledge transfer to SSA staff
• Deliver ongoing maintenance and support services