Kane County Purchasing Department

The buyer is seeking proposals for electronic payment services for their Animal Control Department. The services include electronic payment cards and ACH for various fees and transactions. The buyer requires 2 portable payment machines. The system should allow for online payments, transaction cancellations, and refunds. The contract term is two years with three one-year extension options.

• 1/29/2025 - Deadline for Exceptions and Inquiries
• 2/4/2025 - Proposal Due Date

• Provide electronic payment cards and ACH services for registration tags, adoptions, donations, fines, and fees
• Supply 2 portable payment machines
• Offer in-person training for staff
• Provide a wireless terminal that accepts most credit cards/forms of payment
• Offer online payment capability for customers to purchase tags
• Enable cancellation and refunding of transactions
• Provide single receipts for customers
• Comply with PCI compliance standards
• Implement system with timeline and schedule
• Offer customer service with single representative and timely response