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Next Generation Desktop (NGD) - Industry Day
1/15/2025
-
Baltimore, MD
Centers for Medicare and Medicaid Services
The buyer is hosting a virtual Industry Day to share information on upcoming Call Center Systems solicitations. They operate a nationwide multi-channel contact center using Next Generation Desktop (NGD), a web-based Oracle Siebel CRM application. The buyer seeks contractors for NGD operations, maintenance, CRM modernization, and hosting of Call Center support systems. Participants will gain insights into the current contract model and two upcoming solicitations.
- 1/15/2025 - Proposal Due Date
- 1/16/2025 - Industry Day
Refer to RFP
- Attend virtual Industry Day for Call Center Systems solicitations
- Support Next Generation Desktop (NGD) operations and maintenance
- Modernize Customer Relationship Management (CRM) system
- Host systems supporting the Call Center, including NGD
- Operate nationwide toll-free, multi-channel contact center 24/7/365
- Assist Medicare beneficiaries and Marketplace consumers
- Develop web-based Oracle Siebel CRM application
- Maintain multi-channel contact center across multiple locations
- Comply with legislative mandates for national program objectives
- Participate in upcoming Call Center Systems solicitations