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Oracle Fusion Cloud Support Services
Rochester City School District
The buyer is seeking an Oracle-certified partner to support, maintain, and enhance Oracle Cloud Enterprise Resource Planning, Human Capital Management, Enterprise Performance Management, and Supply Chain Management modules post-implementation. The vendor will provide ongoing support while helping guide the buyer to build internal capability. Services include application functional support, testing services, technical support, and Platform as a Service support for various Oracle Cloud components.
- 12/11/2024 - Written questions due
- 12/17/2024 - Pre-Proposal Conference
- 1/14/2025 - Proposal Due Date
- 2/3/2025 - Presentations for Finalists
- Sign and submit the Non-collusion form
- Submit a proposal that follows the submission requirements in section 2.0
- Provide application functional support for Oracle Cloud applications
- Perform application testing services including regression testing
- Deliver application technical support and instance administration
- Support Oracle Platform as a Service components
- Assist with business process troubleshooting and improvement
- Manage Oracle's regular application updates
- Provide user training and knowledge transfer
- Support month-end activities and financial processes
- Manage service requests with Oracle
- Maintain application security and associated provisioning rules
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